⚠️Owner review needed — update all bracketed sections before publishing.
Returns & Refunds
Because every Surprise & Ship box is packed specifically for you, we have a unique policy. Please read carefully.
Mystery Box Nature
All sales are final on mystery boxes. Because the contents are a surprise and are packed based on your stated preferences, we cannot accept returns for items you don't like or already own. This is the nature of a mystery box — the fun is in the surprise!
Preference Disclaimer
Preferences (Boy/Girl/No preference, age range) are used as packing guidelines only and do not guarantee specific items or themes. We do our best to honor your preferences, but exact contents cannot be promised.
Damaged or Incorrect Items
[OWNER REVIEW: e.g. If your box arrives damaged or you received the wrong size box, please contact us within 7 days of delivery with a photo of the package and contents. We will review and, at our discretion, offer a replacement or store credit.]How to Contact Us
[OWNER REVIEW: e.g. Email us at your-email@example.com with your order number and a description of the issue. We aim to respond within 1–2 business days.]Refund Processing
[OWNER REVIEW: e.g. Approved refunds are processed within 5–7 business days and returned to your original payment method.][OWNER REVIEW: Month Year]